Shipping:
Our products are delivered by mulitple postal services, such as DHL, Bpost, Colis Prive, etc. We only home delivery and if no person is available to receive the goods it will be delivered at a pickup point on which you should be informed by e-mail by the delivery service.
If your products are in stock it’ll be ready for shipping within 24 hours.
If your products are in backorder(expect pre-orders) it’ll be ready for shipping within 2-3 days.
The delivery time in The Netherlands and Belgium is 1-2 business days.
Orders after friday 15:00 / will be handled on Monday.
No orders will be processed or shipped in the weekend.
Please note: Customers outside the EU have to pay an additional import tax.
Returns:
For customers from The Netherlands, Belgium, Germany, and France:
Please use the return portal via the following link to initiate your return: https://textielbuilders.shipping-portal.com/rp/
For customers from other countries:
Do you want to return the product(s) for any reason? Please return it within 14 days after receipt, stating the order number to:
Textiel Builders B.V.
Kotterstraat 5
8102HZ Raalte
The Netherlands
Notes:
- Your return must be delivered to our address and not to a parcel point.
- The costs of returning the product will be paid by the customer.
Return the product(s) in a suitable shipping package. Make sure the package is thoroughly sealed. We strongly advise shipping the product(s) with track and trace and adding a copy of the invoice or writing your order number on the package.
When we receive the product(s), we check for signs of use (e.g. makeup or perfume). We only accept product(s) that:
- have not been worn (except for fitting),
- have not been washed,
••and show no signs of use.
In case the product(s) you’ve received is wrong, broken or damaged in any way, please follow the following steps.
– Please contact us at merch@textielbuilders.nl. Mention your order number, the reason the product(s) is faulty, a copy of the invoice and some proof (E.g. a picture).
– We will review your message and if we judge it is justified we’ll send you a new product(s) free of charge.
Refunds:
- In case you desire a refund instead of a new product(s) contact us at merch@textielbuilders.nl.
- In case you desire a return instead of a new product(s) within 14 days of the acceptance of the product(s).
- Mention your order number, the reason the product(s) is faulty, a copy of the invoice and some proof (E.g. a picture). We’ll get back to you and arrange how to proceed.
If the claim is justified we’ll refund the full payment to the bank account used for the initial payment. Note: This can take up to 15 working days.
Contact us at merch@textielbuilders.nl for questions related to refunds and returns.